Refund Policy!

Doire Pet Shop Refund Policy

At Doire Pet Shop, we understand that your satisfaction is paramount when it comes to the well-being of your furry companions. We strive to ensure that your shopping experience with us is delightful and worry-free. If, for any reason, you are not completely satisfied with your purchase, we offer a free and straightforward refund policy.

30-Day Satisfaction Guarantee: We proudly stand behind the quality of our products, and we want you to feel confident in your choice. If you are not satisfied with your purchase, you may return the item within 30 days of receiving your order for a full refund. The 30-day period begins from the date you received the product.

Conditions for a Refund:

  1. Unused and Unopened: To qualify for a refund, the product must be unused, unopened, and in its original packaging. We cannot accept returns for products that show signs of use or are not in the original condition.

  2. Proof of Purchase: Please ensure you have a valid proof of purchase, such as your order confirmation email or receipt. This is necessary to process your refund promptly.

  3. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the product. Doire Pet Shop is not responsible for items lost or damaged during the return process.

How to Initiate a Refund:

  1. Contact Customer Service: Reach out to our friendly customer service team at customer-service@doirepetshop.com with your order number, details of the product you wish to return, and the reason for the return.

  2. Return Authorization: Upon approval, we will provide you with a return authorization and instructions on where to send the product.

  3. Packaging: Ensure the product is securely packaged to prevent damage during transit.

  4. Refund Processing: Once we receive the returned item and verify its condition, we will process your refund. Please allow 7-10 business days for the refund to reflect in your account.

Exceptions:

  1. Perishable Items: Unfortunately, we cannot accept returns for perishable items, such as food or treats, due to health and safety reasons.

  2. Final Sale Items: Some clearance or discounted items may be marked as final sale and are not eligible for a refund.

Doire reserves the right to amend this refund policy at any time without prior notice. For any questions or concerns regarding our refund policy, please contact our customer service team: doireco4@gmail.com

Thank you for choosing Doire. We appreciate your trust in us to provide the best for furry friends!